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We Serve US (USD) & Trinidad (TTD) • Free Shipping on Orders Over $50 • Secure Checkout • Easy Returns

Shipping policy

At Gems Ensumbles, we are committed to making your shopping experience simple, transparent, and worry-free. Our goal is to deliver your orders quickly, reliably, and without hidden costs.

This Shipping Policy outlines our delivery times, conditions, and procedures in the event of a delivery issue.

A. Delivery Costs

  • Delivery is 100% free for all orders shipped within the United States (mainland only).

  • No additional fees will be applied to your order.

  • The price displayed on the product page is the final price you pay.

B. Processing and Shipping Times

  • Order processing: 1 to 3 business hours after your order is confirmed.

  • Estimated delivery time: 4 to 6 business days (excluding weekends and federal holidays).

  • Once your order has shipped, you will receive a confirmation email containing a tracking link.

  • Please note: delivery times may vary due to peak seasons, carrier delays, weather conditions, or other unforeseen factors.

C. Shipping Method
Orders are shipped via trusted logistics partners, chosen based on:

  • the delivery destination,

  • the nature of the products ordered,

  • the originating warehouse.

Each shipment includes an online tracking number sent to you by email.

D. Change of Address
If you need to update your delivery address, please contact us within 12 hours of placing your order:

📧 Email: sales@gems-ensumbles.com
📞 Phone: +1 443 522 4057

After this time, we cannot guarantee changes, as your order may already be processing or shipped.

E. Delays or Non-Delivery
If your order has not arrived within 10 business days from the shipping date, please contact our customer support.

We will investigate with the carrier and, depending on the outcome, offer you either:

  • a replacement shipment, or

  • a full refund.

F. Damaged Products or Delivery Errors
Please inspect your order upon delivery. In case of:

  • damaged items,

  • missing products,

  • wrong model, size, or variant received,

Contact us within 48 hours, including photos of the issue, so we can resolve it quickly.

G. Delivery Areas

  • We currently deliver across the United States (mainland).

  • For deliveries to Alaska, Hawaii, or U.S. territories, please contact us in advance—additional fees or extended delivery times may apply.

Contact Information:

🛒Trade name: Gems Ensumbles

📞Phone: +14435224057

📧Email: sales@gems-ensumbles.com

🏠Address: Gems Ensumbles, 10 Courtwood Dr, Pikesville MD 21208, United States