Refund policy

At Gems Ensumbles, your satisfaction is our top priority. If you are not completely happy with your purchase, we make returns and refunds simple, fair, and transparent.

1. Return Period

• You have 30 days from the date of delivery to request a return or exchange.

• Returned products must be in perfect condition, in their original packaging, and include all original accessories or documentation.

2. Return and Exchange Procedure
Before sending back any item, please contact our customer service:

📧 Email: sales@gems-ensumbles.com
📞 Phone: +1 443 522 4057

Once your request is approved, we will provide you with:

• A prepaid return label

• Clear instructions on how to send your product back

 Please note: Returns without prior authorization cannot be accepted.

3. Defective Products or Delivery Errors
Please inspect your order immediately upon delivery. If you receive:

• a defective or damaged product,

• the wrong item, size, or model,

We will handle the issue promptly by arranging a replacement, exchange, or full refund at no extra cost to you.

4. Exchanges

• Exchanges are possible within 30 days of receipt.

• Gems Ensumbles covers the costs of both return shipping and reshipping for exchanges.

5. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval of your refund.

• Approved refunds will be issued to your original payment method within 10 business days.

6. Promotional Codes

• Discount or promo codes must be applied before checkout.

• We cannot retroactively apply discounts or refund unused codes.

Contact Information:

🛒Trade name: Gems Ensumbles

📞Phone: +14435224057

📧Email: sales@gems-ensumbles.com

🏠Address: Gems Ensumbles, 10 Courtwood Dr, Pikesville MD 21208, United States