We want your shopping experience at Gems Ensumbles to be smooth, simple, and stress-free. Here are answers to the most common questions about our shipping, returns, and refunds.
Orders & Shipping
Q1. Do you charge for shipping?
No. Delivery is 100% free within the U.S. mainland.
Q2. How long does order processing take?
Orders are processed within 1 to 3 business hours after confirmation.
Q3. How long does delivery take?
Estimated delivery time is 4 to 6 business days (excluding weekends and federal holidays).
Q4. Do you ship to Alaska, Hawaii, or U.S. territories?
Yes, but additional fees or longer delivery times may apply. Please contact us before placing your order.
Q5. How can I track my order?
Once your order is shipped, you will receive an email with a tracking link.
Address Changes & Delivery Issues
Q6. Can I change my delivery address after placing an order?
Yes, but only within 12 hours of placing your order. Contact us by phone or email immediately.
Q7. What if my order hasn’t arrived?
If your package hasn’t arrived within 10 business days of shipping, contact us. We’ll investigate and arrange a replacement or refund.
Q8. What if my product arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, contact us within 48 hours with photos, and we’ll arrange a replacement, exchange, or refund.
Returns & Exchanges
Q9. What is your return policy?
You may return items within 30 days of delivery, provided they are in perfect condition, in original packaging, and with all accessories.
Contact Information:
🛒Trade name: Gems Ensumbles
📞Phone: +14435224057
📧Email: sales@gems-ensumbles.com
🏠Address: Gems Ensumbles, 10 Courtwood Dr, Pikesville MD 21208, United States